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A very kind but anxious fellow named Tom calls your finance office and informs your team that he just realized he accidentally submitted a donation to your church in the amount of $5,000. He meant for it to be $50. He pleads for an immediate refund of the difference, since he is on a fixed income and a $5,000 charge to his account would create a terrible hardship for him. Your team wants to help the poor chap immediately. You check the records for your online gifts and sure enough, there it is: an online ACH gift from Tom, a new donor, in the amount of $5,000. You quickly come to Tom's rescue and issue a refund through the ACH system to him in the amount of $4,950. Now that you've saved the day, you can move on to more mundane things.
But two days later, you get a notice from your bank that the original $5,000 gift from Tom was rejected due to insufficient funds in his account. So, ...
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